FAQ

FREQUENTLY ASKED QUESTIONS

We have collected some of the most frequently asked questions below. If you happen to not find the answer to your specific question here. Feel free to get in touch with us at info@bolon.com.

COMMON QUESTIONS

Can I buy directly from Bolon's head office?

Bolon is represented by exclusive and trained partners all over the world. Get in touch with your local partner for more information about Bolon in your country.


From where do you deliver and what is the approx. delivery time?

All floors are designed and manufactured in Sweden, where we have full quality control at every stage of the process, using machines developed and customised for our own production. If the material is in stock, delivery time is one to two weeks. If the material has to be manufactured, delivery time may be up to six weeks. Bolon has a central warehouse in Ulricehamn, Sweden.


Is the flooring acoustic?

Our flooring's impact sound insulation varies for different products from 11dB to 17dB. Make sure to read the designated product specification.


What is the fire rating of your flooring?

Bolon flooring complies with the requirements in the European, standard En 13501-1, fire classification of construction products, and has achieved the rating just below non-combustible material. This classification is called BflS1 and includes both fire and smoke production. Bolon flooring is approved for emergency exit routes in Sweden.

 


How do I clean Bolon flooring?

Bolon flooring is simple to take care of – with a vacuum cleaner, scrubbing brush and stain remover, 99% of cleaning needs can be accomplished. Read more about cleaning here.


General

Can I buy directly from Bolon's head office?

Bolon is represented by exclusive and trained partners all over the world. Get in touch with your local partner for more information about Bolon in your country.

From where do you deliver and what is the approx. delivery time?

All floors are designed and manufactured in Sweden, where we have full quality control at every stage of the process, using machines developed and customised for our own production. If the material is in stock, delivery time is one to two weeks. If the material has to be manufactured, delivery time may be up to six weeks. Bolon has a central warehouse in Ulricehamn, Sweden.

Where can I find technical specifications, installation instructions etc?

You can read more about installation and maintenance on this very page, just scroll up. You can also find documents related to your product directly on the designated product page under "Products".

Product

IS IT SUITABLE FOR HIGH TRAFFIC-AREAS?

 

Yes. Bolon flooring is tested to the EN 15114 standard for textile floor coverings and its stress classifications, as defined in EN685. Floors are graded into different classes according to their resistance to wear: class 31 for light traffic, class 32 for moderate traffic and class 33 for heavy traffic. All of Bolon’s standard collections have class 33 or 32 ratings which means they are suitable for hotels, shops and offices. Class 33 is recommended for high traffic areas, such as shops, open-plan offices and public halls.

Bolon flooring is not an entryway flooring system and does not keep moisture or dirt form being tracked indoors. On the contrary, Bolon flooring should be completed with an effective entryway system that stops dirt and moisture at the door.

IS IT POSSIBLE TO REQUIRE A CUSTOMIZED FLOORING SOLUTION (COLOR, SHAPE OR IMAGE)?

Bolon offers various opportunities for creating creative and unique flooring solutions.

With the Bolon By You collection, we want to invite you to take a bigger part in the creative process. Bolon By You offers a palette of different colors and designs with which the customer can explore the creative possibilities of the collection. All orders are made on request with a minimum quantity of 50 square meters.

With the Bolon Tile Design Tool you can create versatile and modern floor concepts. Choose freely from most of our collections and our various forms to create a custom-made flooring with a unique character.

Contact our sales staff for information on customized solutions in addition to what is offered in the regular range.

IS THE FLOORS SUITABLE FOR HOSPITALS?

Yes, in treatment rooms, corridors, guest rooms, cafeterias and other public areas. Bolon is not recommended in surgery rooms.

CAN IT BE INSTALLED IN BATHROOMS, STAIRS, WALLS, CEILINGS?

Bolon's products are primarily intended for use as flooring materials. When it comes to other uses, the following applies:

Stairs - Yes, but it is important to use stair noses to prevent wear.
Bathroom - The material is not diffusely sealed and not wet room approved.
Wall - The material does not have a type approval for use as wall covering.
Sealings - No.

Please contact our sales staff for more information

Can I use Bolon flooring in my home?

Bolon is a professional floor covering for commercial areas where all technical properties of the material correspond to this use. We focus on installation in offices, hotels and retail stores. 

CAN I INSTALL BOLON FLOORING IN KIDS AREAS?

Yes. Bolon is also used in “kindergartens” and “play rooms”. The structure is soft and smooth.

WHERE CAN I USE BOLON FLOORING?

A Bolon floor can be installed anywhere that would normally have a textile floor. Our collections target different categories of end user, from offices and hotels to exclusive boutiques and exhibition spaces. Bolon’s floors are certified as meeting all the standards for floor coverings in public buildings.

Is the flooring acoustic?

Our flooring's impact sound insulation varies for different products from 11dB to 17dB. Make sure to read the designated product specification.

Technical

IS THE FLOORING WATER-PROOFED?

Bolon flooring is water resistant and does not allow water to penetrate. However it shall not be used as waterproofing / sealing layer in areas like bathrooms.

Do you provide warranty certificates for your flooring?

Bolon flooring warranty is between 10-15 years depending on product.

 

What is the flooring's slip resistance assesment?

CE certification for the floor includes a slip resistance assessment. The lowest value for materials used in public areas i 0,3. Bolon’s collections have a slip resistance value of >0.5

What is the fire rating of your flooring?

Bolon flooring complies with the requirements in the European, standard En 13501-1, fire classification of construction products, and has achieved the rating just below non-combustible material. This classification is called BflS1 and includes both fire and smoke production. Bolon flooring is approved for emergency exit routes in Sweden.

 

DOES THE FLOOR SHOW VISIBLE MARKS/COLOR DIFFERENCE ON AREAS WHERE ITEMS (FURNITURE, MACHINES ETC) HAVE BEEN LAID ON AFTER REMOVING THEM?

Depending on time and pressure it possible shows visible marks after removing furniture. Normally the visible mark will disappear time.

IS BOLON FLOORING ANTI-STATIC?

Bolon flooring does not generate a static charge but it cannot be classified as an electrostatic dissipating floor. Bolon flooring has been tested and fulfill the requirements of the European Directive EN 1815.

HOW IS THE WEARNESS OF BOLON MATERIAL?

Bolon is classified according to EN685. Depending on product use classification is 32 (General commercial) or 33 (Heavy commercial).

DOES IT LOOSE COLOR AND/OR SHAPE AFTER YEARS OF USAGE?

No, however our flooring is developed for indoor installations. Outdoor installation could probably discolour the flooring depending on UV light.

WHAT IS THE DIMENSIONS OF THE ROLLS AND TILES?

The width of the roll is 200 cm and the standard length is 25 m. Shorter rolls could exist due to end of batches etc. The standard tile is 50 x 50 cm. 

Installation & Maintenance

How do I clean Bolon flooring?

Bolon flooring is simple to take care of – with a vacuum cleaner, scrubbing brush and stain remover, 99% of cleaning needs can be accomplished. Read more about cleaning here.

WHAT SHOULD I DO IF A SMALL AREA IS DAMAGED?

If a small area has been damaged, e.g. with a burn mark, you can easily stamp it out using a “saddler’s punch”. If the area is larger, it can be cut away by laying a piece of excess flooring over the damaged spot and cutting through both layers to obtain a suitable-size replacement piece. We recommend using tiles if there is considerable risk of the floor becoming damaged.

WHAT KIND OF ADHESIVE TO USE? CAN I USE TAPE?

Adhesives should be designed for vinyl flooring. Bolon does not provide adhesives. See here for recommended adhesives by the manufacturers. For 50 x 50 tiles, you can use our NoGlue Tape.

CAN BOLON FLOORING BE INSTALLED ON CHIPBOARD, PLYWOOD AND CONCRETE, PORCELAIN AND CERAMIC FLOORING?

Yes. It is important with a leveled subfloor for a good result. Make sure that the adhesive used is compatible with vinyl and the subfloor. 

CAN I USE BOLON FLOORING ON RAISED FLOORS?

Yes. Especially our tiles works excellent for raised floors. For more information contact your local partner.

HOW DO I INSTALL BOLON FLOORING?

Bolon floors should always be installed by qualified professionals according to the instructions for each market to ensure that all warranties remain valid. Installation instructions may vary slightly depending on the choice of design and floor size. Visit Installation for guides and videos.

Environmental

Are all Bolon collections equally sustainable?

Yes, they are. However, it depends on how you treat it. Our flooring gets even more sustainable if you take good care of it and use it to its full potential, e.g. use if for its full product lifetime instead of changing it after a short period of time.

Is Bolon flooring healthy and safe?

Yes, 100 %. We wouldn’t be featured in various hospitals and healthcare practices around the world if we didn’t offer a safe and healthy product.

What kind of plasticizer is used in Bolon’s flooring?

Mesamoll, a general-purpose plasticizer that can be found in blood bags in hospitals and children’s toys, among other products.

What about transports, what is Bolon’s policy?

In order to promote transports with as little environmental impact as possible, we only choose vehicles that we have approved beforehand through investigating their ISO certification or environmental policy. We continuously scan the market for new, better transport alternatives that could help us minimizing the impact on the wider environment.

Who should I contact if I want more information about Bolon’s sustainability policy?

If you have any questions, ideas or feedback regarding our sustainability work, please contact info@bolon.com – we'd love to hear from you.

Is PVC 100% recyclable?

Yes, PVC compounds are 100% recyclable.

What else is PVC used for?

In everyday life, PVC is all around us. For example, in medical devices such as blood bags but also credit cards and water pipes.

Is the PVC in your products 100 % safe and healthy?

Yes, 100 %. We wouldn’t be featured in various hospitals healthcare practices around the world if we didn’t offer a safe and healthy product.

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